1. Don’t take a “one size fits all” service delivery approach
  2. First, understand your current portfolio and service delivery process
  3. Build partnerships and coordinate SaaS and PaaS delivery approach and process across departments
  4. Redesign the entire end-to-end process with a cross functional and multi-disciplinary “one-team” approach
  5. Start small, test, and learn
  6. Don’t underestimate the level of effort required for security compliance
  7. Plan for set-up, procurement, deployment, and ongoing support for the product
  8. Scale, sustain, and improve