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VA Technical Reference Model v 24.4

<abbr>VA</abbr> Category Framework Summary (IT Service Desk)
TRM Logo
VA Category Framework Summary (IT Service Desk)
VA Mapping Counts of TRM entries
Domain Area Category
Systems Management Systems Management Tools IT Service Desk
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1. Enghouse Interactive Communications Portal is a Technology
2. Cisco Agent Desktop is a Technology
3. Directory and Resource Administrator (DRA) is a Technology
4. Footprints Service Core is a Technology
5. SV8300 PCPro Suite is a Technology
6. CA Service Desk Manager (SDM) is a Technology
7. Enghouse Interactive: Quality Management Suite is a Technology
8. Remedy is a Technology
9. OpenScape Xpressions is a Technology
10. Web-based Automatic Call Distribution (WebACD) is a Technology
11. Acqueon List and Campaign Manager (LCM) is a Technology
12. DiskView is a Technology
13. Impact 360 Speech Analytics is a Technology
14. ASC Neo is a Technology
15. Adxstudio Portals is a Technology
16. Cisco Unified Contact Center Express (UCCX) is a Technology
17. CCPulse+ is a Technology
18. CxEngage is a Technology
19. WonderDesk Structured Query Language (SQL) is a Technology
20. Avaya IX Workforce Engagement is a Technology
21. JIRA Service Management is a Technology
22. Inova LightLink is a Technology
23. Cisco Finesse is a Technology
24. VPI CAPTURE is a Technology
25. Shellrunas is a Technology
26. Application Visualizer is a Technology
27. SolarWinds Web Help Desk (WHD) is a Technology
28. Rockwell Automation FactoryTalk View Site Edition (Client) is a Technology
29. Unified Service Desk is a Technology
30. Multiterm Multiple Virtual Storage (MVS) is a Technology
31. Rockwell Automation FactoryTalk View Site Edition (Server) is a Technology
32. Request Tracker for Incident Response (RTIR) is a Technology
33. eGain Analytics is a Technology
34. Quality Unit LiveAgent is a Technology
35. NICE Quality Central is a Technology
36. NICE Workforce Management (WFM) is a Technology
37. Q-Flow is a Technology
38. ChangeGear is a Technology
39. Microsoft Dynamics 365 is a Technology
40. Global Navigator (GNAV) Pro is a Technology
41. Avaya Automatic Call Distribution (ACD) is a Technology
42. Microsoft Customer Voice is a Technology
43. Cisco Unified Customer Voice Portal (CVP) is a Technology
44. Orchestrator Integration Pack for ServiceNow is a Technology
45. OpenScape Contact Center Enterprise is a Technology
46. NEC SV8500 PCPro is a Technology
47. NICE CXOne Screen Agent is a Technology
48. Siebel Customer Relationship Management (CRM) is a Technology
49. icRoute is a Technology
50. NICE Advanced Interaction Recorder (AIR) is a Technology
51. NICE Interaction Analytics is a Technology
52. Enghouse Interactive: Communications Center (CC) is a Technology
53. Request Tracker (RT) is a Technology
54. Track-It is a Technology
55. Avaya Network Reporting is a Technology
56. Avaya Navigator is a Technology
57. NICE Workforce Engagement Management (WEM) is a Technology
58. Orchestrator Integration Pack for Computer Associates (CA) Service Desk is a Technology
59. PsTools is a Technology
60. Avaya Pod Orchestration Suite is a Technology
61. Aeonix Contact Center is a Technology
62. Contact Director is a Technology
63. Avaya Aura Call Center Elite Multi Channel is a Technology
64. Experience Management is a Technology
65. NEC SV9500 PCPro is a Technology
66. Cisco Computer Telephony Integration Object Server (CTI OS) is a Technology
67. Impact 360 Call Recording is a Technology
68. Contact Center: Enterprise is a Technology
69. Poly Lens Desktop App is a Technology
70. CA Service Catalog (SC) is a Technology
71. Algo Client Call Recorder is a Technology
72. Workspace One Assist is a Technology
73. Acqueon iAssist for Cisco Unified Customer Voice Portal (CVP) is a Technology
74. Cisco Unified Contact Center Enterprise (UCCE) is a Technology
75. Cisco Audiotext Manager is a Technology
76. SV9300 PCPro Suite is a Technology
77. Cisco Unified Intelligence Center (CUIC) is a Technology