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VA Technical Reference Model v 24.7

Oticon Counseling
Oticon Counseling Technology

General InformationGeneral Information help

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Oticon Counseling software provides several utilities for hearing care professionals that are intended to improve counseling and rehabilitation processes for patients with hearing loss. The application is designed to help hearing care professionals motivate patients who have not yet decided to get hearing instruments to take action by explaining the effects that hearing loss can have on life and communication. This software provides patients with a pre-counseling letter, pre-counseling leaflet, no-show letter, post-counseling leaflet, reinforcement letter, and a reinforcement questionnaire.

This software does not utilize a database as data is stored on the user`s local drive.

Please note that there is no specific product page for this technology and thus the vendor webpage is used in its place.

This entry covers the Desktop Edition of this technology and not any mobile versions. Please note that the implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and approved by the Mobile Technology and Endpoint Security Engineering Team: http://vaww.eie.va.gov/SysDesign/CS/MT/default.aspx
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has been assessed by the Section 508 Office and found non-conformant. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov. Please see reference tab for more information concerning product versions.
Decision: View Decisions
Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v22.9
Decision Date: 09/21/2022 at 02:03:50 UTC
Aliases: Counseling; Oticon Counseling Toolkit
Introduced By: TRM Request
Vendor Name: Oticon
- The information contained on this page is accurate as of the Decision Date (09/21/2022 at 02:03:50 UTC).