PrinterLogic

General Information

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website:	Go to site
Description:	PrinterLogic allows users to simplify printer driver management and empower end users to install their own printers, reducing help desk service calls and decreasing print management costs. The TRM decisions in this entry only apply to technologies and versions owned, operated, managed, patched, and version-controlled by VA. This includes technologies deployed as software installations on VMs within VA-controlled cloud environments (e.g., VA Enterprise Cloud (VAEC)). Cloud services provided by the VAEC, which are listed in the VAEC Service Catalog, and those controlled and managed by an external Cloud Service Provider (i.e., SaaS) are not in the purview of the TRM. For more information on the use of cloud services and cloud-based products within VA, including VA private clouds, please see the Enterprise Cloud Solutions Office (ECSO) Portal at: https://dvagov.sharepoint.com/sites/OITECSO
Technology/Standard Usage Requirements:	Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information:	This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision:	View Decisions

Decision Source:	TRM Mgmt Group
Decision Process:	One-VA TRM v24.5
Decision Date:	05/16/2024 at 15:53:32 UTC
Introduced By:	TRM Request
Vendor Name:	PrinterLogic

Vendor Release Information

The Vendor Release table provides the known releases for the TRM Technology, obtained from the vendor (or from the release source).

Version	Release Date	Vendor End of Life Date	Vendor Desupport Date
19.x	08/19/2019
20.x

Current Decision Matrix (05/13/2024)

Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.

The VA Decision Matrix displays the current and future VA IT position regarding different releases of a TRM entry. These decisions are based upon the best information available as of the most current date. The consumer of this information has the responsibility to consult the organizations responsible for the desktop, testing, and/or production environments to ensure that the target version of the technology will be supported. Any major.minor version that is not listed in the VA Decision Matrix is considered unapproved for use.

Legend:

White	Approved: The technology/standard has been approved for use.
Yellow	Approved w/Constraints: The technology/standard can be used within the specified constraints located below the decision matrix in the footnote[1] and on the General tab.
Gray	Unapproved: This technology or standard can be used only if a POA&M review is conducted and signed by the Authorizing Official Designated Representative (AODR) as designated by the Authorizing Official (AO) or designee and based upon a recommendation from the POA&M Compliance Enforcement, has been granted to the project team or organization that wishes to use the technology.
Orange	Divest: VA has decided to divest itself on the use of the technology/standard. As a result, all projects currently utilizing the technology/standard must plan to eliminate their use of the technology/standard. Additional information on when the entry is projected to become unapproved may be found on the Decision tab for the specific entry.
Black	Prohibited: The technology/standard is not (currently) permitted to be used under any circumstances.
Blue	Planning/Evaluation Constraint:The period of time this technology is currently being evaluated, reviewed, and tested in controlled environments. Use of this technology is strictly controlled and not available for use within the general population. If a customer would like to use this technology, please work with your local or Regional OI&T office and contact the appropriate evaluation office displayed in the notes below the decision matrix. The Local or Regional OI&T office should submit an inquiry to the TRM if they require further assistance or if the evaluating office is not listed in the notes below.

Release/Version Information:

VA decisions for specific versions may include a ‘.x’ wildcard, which denotes a decision that pertains to a range of multiple versions.

For example, a technology approved with a decision for 7.x would cover any version of 7.(Anything) - 7.(Anything). However, a 7.4.x decision would cover any version of 7.4.(Anything), but would not cover any version of 7.5.x or 7.6.x on the TRM.

VA decisions for specific versions may include ‘+’ symbols; which denotes that the decision for the version specified also includes versions greater than what is specified but is not to exceed or affect previous decimal places.

For example, a technology approved with a decision for 12.6.4+ would cover any version that is greater than 12.6.4, but would not exceed the .6 decimal ie: 12.6.401 is ok, 12.6.5 is ok, 12.6.9 is ok, however 12.7.0 or 13.0 is not.

<Past

CY2023

CY2024

CY2025

Future>

Release

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

19.x

Approved w/Constraints
[6, 7, 8, 9, 10, 11]

Approved w/Constraints
[6, 7, 8, 10, 11, 12]

Approved w/Constraints
[6, 8, 10, 11, 12, 13]

Divest
[8, 10, 11, 12, 13, 14, 15]

Unapproved

20.x

Unapproved

Divest
[8, 10, 11, 12, 13, 14, 15]

Unapproved

Decision Constraints


[1]	Users must ensure that Microsoft .NET Framework is implemented with VA-approved baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’). This technology can be configured using both My Structured Query Language (MySQL) Database - Commercial and Community Editions. Users must ensure they are using the Commercial edition as the Community Edition is unapproved for use on the TRM. If free trialware is utilized, the software must be purchased or removed at the end of the trial period. It is advised that if this product is used within the VA that the following constraints be applied: PrinterLogic must use version 19.1.1.13 or higher due to known vulnerabilities with previous versions. PrinterLogic should only be considered when the VA approved solution, Kofax Equitrac, does not meet the necessary requirements, and the use for more specialized tools are warranted.

[2]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with VA Handbook 6500.

[3]	Users should check with their supervisor, Information Security Office (ISO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not approved and the user should take the proper steps to decline those installations.

[4]	Due to National Institute of Standards and Technology (NIST) identified security vulnerabilities, extra vigilance should be applied to ensure the versions remain properly patched to mitigate known and future vulnerabilities. The local ISO can provide assistance in reviewing the NIST vulnerabilities.

[5]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with VA Handbook 6500.

[6]	Users must ensure that Microsoft .NET Framework is implemented with VA-approved baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’). Users must not utilize the Secure Sockets Layer (SSL) protocol, as it is unapproved for use on the TRM. If free trialware is utilized, the software must be purchased or removed at the end of the trial period. It is advised that if this product is used within the VA that the following constraints be applied: PrinterLogic must use version 19.1.1.13 or higher due to known vulnerabilities with previous versions. PrinterLogic should only be considered when the VA approved solution, Kofax Equitrac, does not meet the necessary requirements, and the use for more specialized tools are warranted. Per the Initial Product Review, users must abide by the following constraints: Ensure that the underlying OS, that PrinterLogic is installed on, is configured to support the necessary Microsoft cryptographic modules in order to secure data at rest and in transit. PrinterLogic must use version 19.1.1.13 or higher due to known vulnerabilities with previous versions. System owners should review the One-VA TRM entries for the approved versions of MySQL and Microsoft .NET Framework. Production data should not be used during the trial period. At the end of the free trial, the product should be removed, or a full software license purchased.

[7]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request with the VA OIT Product Engineering team, please use their online form. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

[8]	If this product uses a MySQL database, the product must be configured with a commercial edition of the MySQL Database, which currently has TRM constraints limiting its use for intranet and non-sensitive data only due to its many known security issues. If a commercial edition of MySQL is selected for use with this product, these factors must be considered especially when an instance of this product will be considered a Moderate or High-Risk system. See MySQL Database – Commercial Edition TRM entry for more details.

[9]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with VA Handbook 6500.

[10]	Users should check with their supervisor, Information System Security Officer (ISSO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not approved and the user should take the proper steps to decline those installations.

[11]	Due to National Institute of Standards and Technology (NIST) identified security vulnerabilities, extra vigilance should be applied to ensure the versions remain properly patched to mitigate known and future vulnerabilities. The local ISSO (Information System Security Officer) can provide assistance in reviewing the NIST vulnerabilities.

[12]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with both VA Handbook 6500 and VA Directive 6500.

[13]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request, visit the Product Marketplace. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

[14]	Users must not utilize the Secure Sockets Layer (SSL) protocol, as it is unapproved for use on the TRM. If free trialware is utilized, the software must be purchased or removed at the end of the trial period. It is advised that if this product is used within the VA that the following constraints be applied: PrinterLogic must use version 19.1.1.13 or higher due to known vulnerabilities with previous versions. PrinterLogic should only be considered when the VA approved solution, Kofax Equitrac, does not meet the necessary requirements, and the use for more specialized tools are warranted. Per the Initial Product Review, users must abide by the following constraints: Ensure that the underlying OS, that PrinterLogic is installed on, is configured to support the necessary Microsoft cryptographic modules in order to secure data at rest and in transit. PrinterLogic must use version 19.1.1.13 or higher due to known vulnerabilities with previous versions. System owners should review the One-VA TRM entries for the approved versions of MySQL and Microsoft .NET Framework. Production data should not be used during the trial period. At the end of the free trial, the product should be removed, or a full software license purchased.

[15]	The Federal Information Processing standards (FIPS) 140-2 certification status of this technology was not able to be verified. This technology will require a 3rd party FIPS 140-2 or 140-3 certified solution for any data containing PHI/PII or VA sensitive information, where applicable. More information regarding the Cryptographic Module Validation Program (CMVP) can be found on the NIST website.

Note:

At the time of writing, version 20.0.2253 is the most current version, released 02/28/2024. However, only versions 19.x are considered and approved for VA use.

References

The following reference(s) are associated with this entry:
Type	Name	Source	Description
*NOTE: Vendor provided information is subject to the accuracy of the manufacturer.

Technology Components

Note: This list may not be complete. No component, listed or unlisted, may be used outside of the technology in which it is released. The usage decision for a component is found in the Decision and Decision Constraints.
Name	Description
No components have been identified for this entry.

VA Categories View the VA Categorization Framework

Domain Area	Category	Customer Guidance	Category Locked By ELT Date
Collaboration and Electronic Workplace Productivity Software	File Manager and Viewer

Operating Systems Supported by the Technology

macOS - Approved w/Constraints
Red Hat Enterprise Linux (RHEL) - Approved w/Constraints
Windows Client - Approved w/Constraints
Windows Server - Approved w/Constraints

Technologies/Standards Relationships

Runtime Dependencies:

Microsoft .NET Framework

Comparable Technologies:

Companion Technologies/Supported Standards:

General Analysis

Adoption Benefits

The technology has a comprehensive set of documentation.
The vendor of this technology is an industry leader in the subject matter.

Adoption Risks

This technology has a free trial period, which carries the potential for the disruption of service delivery and inaccurate financial planning.
There are other approved solutions that provide similar functionality available on the TRM. The use of several similar solutions may increase organization requirements for support and maintenance.
Due to the rapid release schedule of this technology, the VA may be unable to update to the most recent patch and may require a deployment model requiring the use of specific versions.
There are known Common Vulnerabilities and Exposures (CVEs) associated with this technology. Please see https://nvd.NIST.gov/vuln/search for more details.
The potential exists to store Personally Identifiable Information (PII), Protected Health Information (PHI) and/or VA Sensitive data and proper security standards must be followed in these cases.
This technology is available as freeware. If commercial support is not purchased, the product will be without clearly defined support options which may result in suboptimal enterprise level support.
This technology can potentially use Secure Sockets Layer (SSL), an unapproved protocol.
This product can be configured with a MySQL Commercial Edition Database, which currently has TRM constraints limiting its use to Red Hat Enterprise Linux (RHEL) only due to its many known security issues on other platforms.
PrinterLogic relies on the Federal Information Processing Standards (FIPS)- validated cryptographic library cng.sys provided by Windows to perform cryptographic functionality, while the Linux and mac Operating System (OS) PrinterLogic Clients include their own copies of the Open Secure Sockets Layer (SSL) FIPS Object Module.
There are published vulnerabilities CVE-2019-9505, CVE-2018-5409, and CVE-2018-5408 that affect version 18.3.1.96 of this software.
The product uses dependencies MySQL and Microsoft .NET Framework.
There is no indication based on either the vendor documentation or the Cryptographic Module Validation Program (CMVP) that this technology is Federal Information Processing Standard (FIPS) 140-2 compliant.
System scans indicate that this technology is no longer in use within the VA network.

Architectural Benefits

This technology is portable as it runs on multiple TRM-approved operating systems.

Architectural Risks

This technology includes cloud-based functionality which has potential information security risks.

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VA Categories View the VA Categorization Framework

Operating Systems Supported by the Technology

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General Analysis

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Architectural Benefits

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