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2021: What a Year It Was

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  • Published on: January 20, 2022

In 2021, the Office of Information and Technology accelerated VA’s digital transformation. Our IT specialists, developers, designers, and infrastructure experts delivered an exceptional customer experience while continuing to transform the way Veterans receive care and benefits. You can read more about our achievements this past year in our 2021 Year in Review, ConnectVA: Continuing VA’s Digital Transformation (PDF, 9MB).

ConnectVA highlights the efforts that are making VA one of the top federal providers in digital citizen services—making it easier for Veterans to find what they need, when they need it. From a redesign of the dashboard, to the implementation of a new system that decreases wait times for community care, to continued acceleration of VA claims approvals—Veterans, their families, and caregivers are reaping the benefits of VA’s digital transformation.

Take a deeper dive in ConnectVA. Here are examples of what you’ll find:

We’re proud of the work our team has accomplished in 2021. And we hope you’ll take a moment to read more about the Office of Information and Technology’s vision of a world-class organization that provides a seamless, unified Veteran experience through state-of-the-art technology.

Our commitment to digital and IT transformation is shaped by daily dedication to customer service and the close collaboration of our workforce, managers, and leaders. Ready to join us in improving Veterans’ care? Check out all current information and technology career opportunities on DigitalVA. You can also contact VA’s Office of the Chief Human Capital Officer at 512-326-6600, Monday thru Friday, 7 a.m. to 5 p.m. CST or by submitting a resume to

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Page last updated on January 20, 2022


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