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Serving Veterans in the Time of COVID-19: IT Tools to the Rescue

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  • Published on: May 28, 2021

In the time of COVID-19, Veterans especially need to be able to count on the U.S. Department of Veterans Affairs.

That’s why an important goal of VA’s Office of Information and Technology has been and continues to be: use technology in ways that make accessing VA services increasingly more seamless, effective, efficient, and easy for Veterans.

During the COVID-19 pandemic, with the extra stress and burdens on Veterans and families, VA and our health care and benefits staff faced new, developing challenges they needed to meet to keep continuous services going and add new ones.

The Office of Information and Technology had a key role, needing to quickly assess and implement tools to meet the new COVID-19 era challenges.

Three frontline digital technology tools VA rolled out, or expanded features of, this past year to significantly aid in expediting VA’s response and making a difference in delivering COVID-19 care and vaccine services to Veterans and families are:

Take the quiz below to explore more about these digital tools and how they’re making a difference for the Veteran community.

  1. How long did it take to implement expanded vaccine eligibility to millions of Veterans after passage of the Save Lives Act?
    1. 3 days
    2. 6 days
    3. two weeks
    4. one month
  2. Using the VEText platform, approximately how many COVID-19 vaccine appointments were scheduled by text message between December 2020 and March 2021?
    1. 10,000 first dose appointments
    2. 80,000 first dose appointments
    3. 200,000 first dose appointments
    4. 1 million first dose appointments
  3. How many people have signed up for VA’s COVID-19 research volunteer registry sign-up form since its launch on Sept. 30, 2020?
    1. 5,000
    2. 12,000
    3. 55,000
    4. 100,000

Answers: 1b, 2c, 3d

Our commitment to digital and IT transformation is shaped by daily dedication to customer service and the close collaboration of our workforce, managers, and leaders. Ready to join us in improving Veterans’ care? Check out all current information and technology career opportunities on DigitalVA. You can also contact VA’s Office of the Chief Human Capital Officer at 512-326-6600, Monday thru Friday, 7 a.m. to 5 p.m. CST or by submitting a resume to

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Page last updated on May 28, 2021


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