References | | |
The following reference(s) are associated with this entry:
Vendor Provided* |
Avaya Oceana Solution Description
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This document focuses on the strategic, enterprise and functional views of the architecture of Avaya Oceana. This document also includes a high level description of each verified reference configuration for Avaya Oceana. |
Vendor Provided* |
Avaya Oceana Solution Release Notes
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This link leads to the release notes for Avaya Oceana Solution. |
*NOTE: Vendor provided information is subject to the accuracy of the manufacturer. |
Technology Components | | |
Note: This list may not be complete. No component, listed or unlisted, may be used outside of
the technology in which it is released. The usage decision for a component is found in the Decision
and Decision Constraints.
Avaya Breeze |
Avaya Breeze is an essential application development platform that allows users to integrate their existing or new applications with Avaya`s communications technology and contact center capabilities including voice, video, text, and email. |
Avaya Control Manager
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Control Manager provides the centralized operational administration for Avaya Contact Center Applications. |
Avaya Oceana Workspaces |
Avaya Oceana Workspaces is an essential browser-based desktop component that enables contact center agents to handle multiple interactions across channels simultaneously through a single workspace. |
Avaya Oceanalytics |
Avaya Oceanalytics is a reporting and analytics product that allows users to capture and use big data within and across their enterprise. |