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VA Technical Reference Model v 24.11

Cisco MediaSense
Cisco MediaSense Technology

General Information

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website: Go to site
Description: Cisco MediaSense is an open-standards, network-based platform used to capture conversations from contact centers for regulatory compliance, quality management, service optimization, agent training, and real-time analytics. It supports recording, playback, live streaming, and storage of media, including audio and video, with recording metadata.
Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision: View Decisions
Decision Source: TRM Mgmt Group
Decision Process: One-VA TRM v19.10
Decision Date: 10/29/2019 at 08:56:29 UTC
Introduced By: TRM Request
Vendor Name: Cisco Systems, Inc
- The information contained on this page is accurate as of the Decision Date (10/29/2019 at 08:56:29 UTC).