| 6.1.x |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
Approved w/Constraints
[4, 14, 18, 19, 20, 21, 22] |
| | | | [1] | Use of the application is limited to VA systems that are in direct support of Enterprise Service Desk personnel. No other use is authorized.
Per the Initial Product Review, users must abide by the following constraints:
If it is not technically possible to employ FIPS 140-2 encryption, data transmitted over the network must be encrypted using Transport Layer Security (TLS) with valid certificates from trusted certificate authorities.
The CXone Softphone must be used only in conjunction with inContact solution in the VA environment. The connection between VA and inContact requires network modification, system owners must clearly define the required security controls and document them in a VA approved Memorandum of Understanding and Interconnection Security Agreements (MOU/ISA), contractor and other VA approved agreement (e.g., Data Use Agreement) as stated in VA Handbook6500 and VA Directive 6513 - Secure External Connections. In addition, all external network connections must traverse through VA Trusted Internet Connection (TIC) gateway to comply with critical Office of Management and Budget mandate.
The NICE inContact CXone systems must be deployed and maintained to meet VA system security standards. Due to potential information security risks, SaaS must be complete the Veterans-Focused Integration Process Request (VIPR) process where a collaborative effort between Demand Management (DM), Enterprise Program Management Office Information Assurance (EPMO IA), Project Special Forces (PSF), Enterprise Cloud Solutions Office (ECSO), Chief Technology Officer (CTO) and stakeholders to determine the SaaS/PaaS category during the Discovery Phase. All SaaS and Non-AWS/Azure (VAEC) PaaS assets are routed to EPMO IA for Analysis and Approval to Operate (ATO) with technical oversight, acquisition, production and sustainment provided by PSF. | | | [2] | This technology should only be used when required by a Veterans Affairs (VA) business partner for an approved VA Project. Use of this technology must comply with ESCCB requirements which include: Signed Interconnection Agreements/Memorandum of Understanding agreements (MOU/ISA) with each external business partner, compliance with VA Handbook 6500, and must implement appropriate National Institute of Standards and Technology (NIST) Federal Information Processing Standards (FIPS) requirements for all devices interacting with this technology. All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with VA Handbook 6500 and National Institute of Standards and Technology (NIST) standards. As of January 27th, 2017, Risk-based Decisions (RBD) will be handled per VAIQ # 7769667. In cases where the technology is used for external connections, a full Enterprise Security Change Control Board (ESCCB) review is required in accordance VA Directive 6004, VA Directive 6517
and VA Directive 6513. The local ISO can advise on the ESCCB review process and ensure privacy of information compliance protections are in place. | | | [3] | Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with VA Handbook 6500. | | | [4] | Technology must remain patched and operated in accordance with Federal and Department security policies and guidelines in order to mitigate known and future security vulnerabilities. | | | [5] | Due to potential information security risks, cloud based technologies may not be used without the approval of the Enterprise Cloud Solution Office (ECSO). This body is in part responsible for ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102). | | | [6] | Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request with the Project Special Forces (SPF) team, please use their online form.
(Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102). | | | [7] | Use of the application is limited to VA systems that are in direct support of Enterprise Service Desk personnel. No other use is authorized.
Users must ensure that Microsoft .NET Framework is implemented with VA-approved baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’)
Per the Initial Product Review, users must abide by the following constraints:
- If it is not technically possible to employ FIPS 140-2 encryption, data transmitted over the network must be encrypted using Transport Layer Security (TLS) with valid certificates from trusted certificate authorities.
- The CXone Softphone must be used only in conjunction with inContact solution in the VA environment. The connection between VA and inContact requires network modification, system owners must clearly define the required security controls and document them in a VA approved Memorandum of Understanding and Interconnection Security Agreements (MOU/ISA), contractor and other VA approved agreement (e.g., Data Use Agreement) as stated in VA Handbook6500 and VA Directive 6513 - Secure External Connections. In addition, all external network connections must traverse through VA Trusted Internet Connection (TIC) gateway to comply with critical Office of Management and Budget mandate.
- The NICE inContact CXone systems must be deployed and maintained to meet VA system security standards. Due to potential information security risks, SaaS must be complete the Veterans-Focused Integration Process Request (VIPR) process where a collaborative effort between Demand Management (DM), Enterprise Program Management Office Information Assurance (EPMO IA), Project Special Forces (PSF), Enterprise Cloud Solutions Office (ECSO), Chief Technology Officer (CTO) and stakeholders to determine the SaaS/PaaS category during the Discovery Phase. All SaaS and Non-AWS/Azure (VAEC) PaaS assets are routed to EPMO IA for Analysis and Approval to Operate (ATO) with technical oversight, acquisition, production and sustainment provided by PSF.
| | | [8] | Due to National Institute of Standards and Technology (NIST) identified security vulnerabilities, extra vigilance should be applied to ensure the versions remain properly patched to mitigate known and future vulnerabilities. The local ISO can provide assistance in reviewing the NIST vulnerabilities. | | | [9] | Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with VA Handbook 6500. | | | [10] | Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request with the Project Special Forces (SPF) team, please use their online form.
(Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102). | | | [11] | This technology should only be used when required by a Veterans Affairs (VA) business partner for an approved VA Project. Use of this technology must comply with ESCCB requirements which include: Signed Interconnection Agreements/Memorandum of Understanding agreements (MOU/ISA) with each external business partner, compliance with VA Handbook 6500, and must implement appropriate National Institute of Standards and Technology (NIST) Federal Information Processing Standards (FIPS) requirements for all devices interacting with this technology. All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with VA Handbook 6500 and National Institute of Standards and Technology (NIST) standards. As of January 27th, 2017, Risk-based Decisions (RBD) will be handled per VAIQ # 7769667. In cases where the technology is used for external connections, a full Enterprise Security Change Control Board (ESCCB) review is required in accordance VA Directive 6004, VA Directive 6517
and VA Directive 6513. The local ISO can advise on the ESCCB review process and ensure privacy of information compliance protections are in place. | | | [12] | Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request with the Project Special Forces (PSF) team, please use their online form.
(Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102). | | | [13] | Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request with the VA OIT Product Engineering team, please use their online form.
(Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102). | | | [14] | Users must ensure that Microsoft .NET Framework is implemented with VA-approved baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’)
If free trialware is utilized, the software must be purchased or removed at the end of the trial period.
Per the Initial Product Review, users must abide by the following constraints:
- If it is not technically possible to employ FIPS 140-2 certified encryption, data transmitted over the network must be encrypted using Transport Layer Security (TLS) with valid certificates from trusted certificate authorities.
- The CXone Softphone may be used only in conjunction with inContact solution in the VA environment. The connection between VA and inContact requires network modification, system owners should clearly define the required security controls and document them in a VA approved Memorandum of Understanding and Interconnection Security Agreements (MOU/ISA), contractor and other VA approved agreement (e.g., Data Use Agreement) as stated in VA Handbook 6500 and VA Directive 6513 - Secure External Connections. In addition, all external network connections must traverse through VA Trusted Internet Connection (TIC) gateway to comply with critical Office of Management and Budget mandate.
- Due to potential information security risks, SaaS/PaaS solutions must complete the Veterans-Focused Integration Process Request (VIPR) process where a collaborative effort between Demand Management (DM), Enterprise Program Management Office Information Assurance (EPMO IA), Digital Transformation Center (DTC), Enterprise Cloud Solutions Office (ECSO), Chief Technology Officer (CTO), and stakeholders determines the SaaS/PaaS category during the Discovery Phase. All SaaS and Non AWS or Azure (VAEC) PaaS assets are routed to EPMO IA for Analysis and Approval to Operate (ATO) with technical oversight, acquisition, production, and sustainment provided by DTC.
| | | [15] | Users should check with their supervisor, Information Security Office (ISO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not approved and the user should take the proper steps to decline those installations. | | | [16] | In cases where the technology is used for external connections, a full Enterprise Security Change Control Board (ESCCB) review is required in accordance VA Directive 6004 , VA Directive 6517, and VA Directive 6513. The local ISO can advise on the ESCCB review process. | | | [17] | Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with VA Handbook 6500. | | | [18] | Users should check with their supervisor, Information System Security Officer (ISSO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not approved and the user should take the proper steps to decline those installations. | | | [19] | This technology should only be used when required by a Veterans Affairs (VA) business partner for an approved VA Project. Use of this technology must comply with ESCCB requirements which include: Signed Interconnection Agreements/Memorandum of Understanding agreements (MOU/ISA) with each external business partner, compliance with VA Handbook 6500, and must implement appropriate National Institute of Standards and Technology (NIST) Federal Information Processing Standards (FIPS) requirements for all devices interacting with this technology. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with VA Handbook 6500 and National Institute of Standards and Technology (NIST) standards. As of January 27th, 2017, Risk-based Decisions (RBD) will be handled per VAIQ # 7769667. In cases where the technology is used for external connections, a full Enterprise Security Change Control Board (ESCCB) review is required in accordance VA Directive 6004, VA Directive 6517
and VA Directive 6513. The local ISSO can advise on the ESCCB review process and ensure privacy of information compliance protections are in place. | | | [20] | In cases where the technology is used for external connections, a full Enterprise Security Change Control Board (ESCCB) review is required in accordance VA Directive 6004 , VA Directive 6517, and VA Directive 6513. The local ISSO (Information System Security Officer) can advise on the ESCCB review process. | | | [21] | Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with both VA Handbook 6500 and VA Directive 6500. | | | [22] | Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request, visit the Product Marketplace.
(Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102). |
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