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VA Technical Reference Model v 24.7

Microsoft Outlook

General Information

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website:	Go to site
Description:	Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Microsoft Outlook can be used as a stand-alone application, or can work with Microsoft Exchange Server and Microsoft SharePoint Server for multiple users in an organization to share mailboxes and calendars, etc. This technology is primarily used as an email application with a calendar, task manager, contact manager, and note taking. The TRM decisions in this entry only apply to technologies and versions owned, operated, managed, patched, and version-controlled by VA. This includes technologies deployed as software installations on VMs within VA-controlled cloud environments (e.g. VA Enterprise Cloud (VAEC)). Cloud services provided by the VAEC, which are listed in the VAEC Service Catalog, and those controlled and managed by an external Cloud Service Provider (i.e. SaaS) are not in the purview of the TRM. For more information on the use of cloud services and cloud-based products within VA, including VA private clouds, please see the Enterprise Cloud Solutions Office (ECSO) Portal at: https://dvagov.sharepoint.com/sites/OITECSO This entry covers the Desktop Edition of this technology and not any mobile versions. See Category tab/Comparable for the corresponding Mobile entry. Please note that the implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and approved by the Mobile Technology and Endpoint Security Engineering Team: http://vaww.eie.va.gov/SysDesign/CS/MT/default.aspx
Technology/Standard Usage Requirements:	Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information:	This technology has been assessed by the Section 508 Office and found non-conformant. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov. Please see reference tab for more information concerning product versions.
Decision:	View Decisions

Decision Source:	TRM Mgmt Group
Decision Process:	One-VA TRM v23.11
Decision Date:	11/16/2023 at 20:31:11 UTC
Aliases:	Microsoft Office Outlook; Outlook; MS Outlook; Mac Office; Office for Mac
Introduced By:	TRM Analysis
Vendor Name:	Microsoft

Vendor Release Information

The Vendor Release table provides the known releases for the TRM Technology, obtained from the vendor (or from the release source).

Version	Release Date	Vendor End of Life Date	Vendor Desupport Date
Mac 14.x/2011	12/09/2010	10/10/2017	10/10/2017
Mac 15.x/2016	09/27/2015	10/13/2020	10/13/2020
Mac 16x/2016	04/11/2018	10/13/2020	10/13/2020
Mac 19x/2019	06/12/2018
Win 12.x/2007	01/27/2007	10/10/2017	10/10/2017
Win 14.x/2010	07/15/2010	10/13/2020	10/13/2020
Win 15.x/2013	07/16/2012	04/11/2023	04/11/2023
Win 16.x/2016	09/22/2015	10/13/2020	10/14/2020
Win 19.x/2019	04/27/2018	10/10/2023	10/14/2025

Current Decision Matrix (11/13/2023)

Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.

The VA Decision Matrix displays the current and future VA IT position regarding different releases of a TRM entry. These decisions are based upon the best information available as of the most current date. The consumer of this information has the responsibility to consult the organizations responsible for the desktop, testing, and/or production environments to ensure that the target version of the technology will be supported. Any major.minor version that is not listed in the VA Decision Matrix is considered unapproved for use.

Legend:

White	Approved: The technology/standard has been approved for use.
Yellow	Approved w/Constraints: The technology/standard can be used within the specified constraints located below the decision matrix in the footnote[1] and on the General tab.
Gray	Unapproved: This technology or standard can be used only if a POA&M review is conducted and signed by the Authorizing Official Designated Representative (AODR) as designated by the Authorizing Official (AO) or designee and based upon a recommendation from the POA&M Compliance Enforcement, has been granted to the project team or organization that wishes to use the technology.
Orange	Divest: VA has decided to divest itself on the use of the technology/standard. As a result, all projects currently utilizing the technology/standard must plan to eliminate their use of the technology/standard. Additional information on when the entry is projected to become unapproved may be found on the Decision tab for the specific entry.
Black	Prohibited: The technology/standard is not (currently) permitted to be used under any circumstances.
Blue	Planning/Evaluation Constraint:The period of time this technology is currently being evaluated, reviewed, and tested in controlled environments. Use of this technology is strictly controlled and not available for use within the general population. If a customer would like to use this technology, please work with your local or Regional OI&T office and contact the appropriate evaluation office displayed in the notes below the decision matrix. The Local or Regional OI&T office should submit an inquiry to the TRM if they require further assistance or if the evaluating office is not listed in the notes below.

Release/Version Information:

VA decisions for specific versions may include a ‘.x’ wildcard, which denotes a decision that pertains to a range of multiple versions.

For example, a technology approved with a decision for 7.x would cover any version of 7.(Anything) - 7.(Anything). However, a 7.4.x decision would cover any version of 7.4.(Anything), but would not cover any version of 7.5.x or 7.6.x on the TRM.

VA decisions for specific versions may include ‘+’ symbols; which denotes that the decision for the version specified also includes versions greater than what is specified but is not to exceed or affect previous decimal places.

For example, a technology approved with a decision for 12.6.4+ would cover any version that is greater than 12.6.4, but would not exceed the .6 decimal ie: 12.6.401 is ok, 12.6.5 is ok, 12.6.9 is ok, however 12.7.0 or 13.0 is not.

<Past

CY2029

CY2030

CY2031

Future>

Release

Mac 14.x/2011

Unapproved

Mac 15.x/2016

Unapproved

Mac 16x/2016

Approved w/Constraints
[11, 20, 21, 22, 23, 24, 25]

Mac 19x/2019

Unapproved

Win 12.x/2007

Unapproved

Win 14.x/2010

Unapproved

Win 15.x/2013

Unapproved

Win 16.x/2016

Approved w/Constraints
[11, 20, 21, 22, 23, 24, 25]

Win 19.x/2019

Unapproved

Decision Constraints


[1]	This Technology is currently being evaluated, reviewed, and tested in controlled environments. Use of this technology is strictly controlled and not available for use within the general population.

[2]	Configuration and deployment standards for Microsoft Office images which are defined and maintained by the Client Services organization within VA Enterprise Systems Engineering must be followed and adhered to unless an appropriate waiver is granted. Mac Office 2015 and Windows Office 15.0/2013 are under evaluation and are currently not approved for production except as part of an official Enterprise System Engineering (ESE) production pilot or production test of this version as approved by ESE Desktop Technologies team for Windows (email: VA IT Engineering CS Desktop Technologies Team) or ESE MAC Support Team for MAC (email: VA IP Mac Team) or an AERB waiver while under evaluation. As of this writing, no deployment date for Mac Office 2015 or Windows Office 15.0/2013 has been determined. Mac Office 2011 becomes unapproved on 1/12/2016 when product support ends.

[3]	Technology must remain patched and operated in accordance with Federal and Department security policies and guidelines in order to mitigate known and future security vulnerabilities.

[4]	Configuration and deployment standards for Microsoft Office images which are defined and maintained by the Client Services organization within VA Enterprise Systems Engineering must be followed and adhered to unless an appropriate waiver is granted. Mac Office 15.x/2016 and Windows Office 15.x/2013 are under evaluation and are currently not approved for production except as part of an official Enterprise System Engineering (ESE) production pilot or production test of this version as approved by ESE Desktop Technologies team for Windows (email: VA IT Engineering CS Desktop Technologies Team) or ESE MAC Support Team for MAC (email: VA IP Mac Team) or an AERB waiver while under evaluation. As of this writing, no deployment date for Mac Office 2016 or Windows Office 2013 has been determined. Mac Office 2011 becomes unapproved on 10/10/2017 when product support ends.

[5]	Configuration and deployment standards for Microsoft Office images which are defined and maintained by the Client Services organization within VA Enterprise Systems Engineering must be followed and adhered to unless an appropriate waiver is granted. Windows Office 15.x/2013 is unapproved as the VA will not being deploying or approving the use of Office 2013 or its components (InfoPath, Excel, OneNote, Outlook, PowerPoint, Publisher and Word). Enterprise System Engineering (ESE) is testing and working on a deployment plan for Office 365 ProPlus (Office 2016). As such, Windows 15.x/2013 is unapproved; Mac Office 15.x/2016 and Windows 16.x/2016 are under evaluation and are currently not approved for production. Mac Office 2011 becomes unapproved on 10/10/2017 when product support ends. If free trialware is utilized, the software must be purchased or removed at the end of the trial period.

[6]	Due to National Institute of Standards and Technology (NIST) identified security vulnerabilities, extra vigilance should be applied to ensure the versions remain properly patched to mitigate known and future vulnerabilities. The local ISO can provide assistance in reviewing the NIST vulnerabilities.

[7]	Users should check with their supervisor, Information Security Office (ISO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not approved and the user should take the proper steps to decline those installations.

[8]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with VA Handbook 6500.

[9]	Configuration and deployment standards for Microsoft Office images which are defined and maintained by the Client Services organization within VA Enterprise Systems Engineering must be followed and adhered to unless an appropriate waiver is granted. If free trialware is utilized, the software must be purchased or removed at the end of the trial period.

[10]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with VA Handbook 6500.

[11]	The use of Office 2013 or its components (InfoPath, Excel, OneNote, Outlook, PowerPoint, Publisher and Word) is unapproved as Enterprise System Engineering (ESE) has approved the use of Office 365 ProPlus (Office 2016). If free trialware is utilized, the software must be purchased or removed at the end of the trial period. Configuration and deployment standards for Microsoft Office images which are defined and maintained by the Client Services organization within VA Enterprise Systems Engineering must be followed and adhered to unless an appropriate waiver is granted.

[12]	The use of Office 2013 or its components (InfoPath, Excel, OneNote, Outlook, PowerPoint, Publisher and Word) is unapproved as Enterprise System Engineering (ESE) has approved the use of Office 365 ProPlus (Office 2016). If free trialware is utilized, the software must be purchased or removed at the end of the trial period. Configuration and deployment standards for Microsoft Office images which are defined and maintained by the Client Services organization within VA Enterprise Systems Engineering must be followed and adhered to unless an appropriate waiver is granted.

[13]	Due to potential information security risks, cloud based technologies may not be used without the approval of the Enterprise Cloud Solution Office (ECSO). This body is in part responsible for ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

[14]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request with the Project Special Forces (SPF) team, please use their online form. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

[15]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with VA Handbook 6500.

[16]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request with the Project Special Forces (SPF) team, please use their online form. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

[17]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request with the Project Special Forces (PSF) team, please use their online form. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

[18]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request with the VA OIT Product Engineering team, please use their online form. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

[19]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with VA Handbook 6500.

[20]	Users should check with their supervisor, Information System Security Officer (ISSO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not approved and the user should take the proper steps to decline those installations.

[21]	Due to National Institute of Standards and Technology (NIST) identified security vulnerabilities, extra vigilance should be applied to ensure the versions remain properly patched to mitigate known and future vulnerabilities. The local ISSO (Information System Security Officer) can provide assistance in reviewing the NIST vulnerabilities.

[22]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with both VA Handbook 6500 and VA Directive 6500.

[23]	This technology has received one or more VA security bulletins that provide specific guidance on vulnerability patching and mitigation. It is the responsibility of VA system owners to ensure that the appropriate mitigations are taken to address all known and future discovered vulnerabilities with this product. See the Reference tab for more information on security bulletins related to this product.

[24]	The Federal Information Processing standards (FIPS) 140-2 certification status of this technology was not able to be verified. This technology will require a 3rd party FIPS 140-2 or 140-3 certified solution for any data containing PHI/PII or VA sensitive information, where applicable. More information regarding the Cryptographic Module Validation Program (CMVP) can be found on the NIST website.

[25]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request, visit the Product Marketplace. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

Note:

At the time of writing, version 2310 (Build 16924.20124) is the most current version, released 10/31/2023.

A baseline configuration of this technology was developed by the (BCM/DDE) team. At the time of writing, the baseline version for Microsoft Office 365 is 16.0.16130.20644 (2302).

The following reference(s) are associated with this entry:
Type	Name	Source	Description
Other	Section 508 VPATs for Microsoft Office products	Vendor	This site links to Voluntary Product Accessibility Templates (VPATs) documentation for all of Microsoft`s products.

Note: This list may not be complete. No component, listed or unlisted, may be used outside of the technology in which it is released. The usage decision for a component is found in the Decision and Decision Constraints.
Name	Description
Microsoft Teams Meeting Add-in for Microsoft Office	The Teams Meeting add-in lets users schedule a Teams meeting from Outlook.


Collaboration and Electronic Workplace Collaboration Software	E-mail and Calendaring
Collaboration and Electronic Workplace Productivity Software	Standard Office Suite

- The information contained on this page is accurate as of the Decision Date (11/16/2023 at 20:31:11 UTC).

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VA Technical Reference Model v 24.7

General Information

Vendor Release Information

Current Decision Matrix (11/13/2023)

Decision Constraints

References

Technology Components

VA Categories View the VA Categorization Framework

Operating Systems Supported by the Technology

Technologies/Standards Relationships

Runtime Dependencies:

Comparable Technologies:

Companion Technologies/Supported Standards:

General Analysis

Adoption Benefits

Adoption Risks

Architectural Benefits

Architectural Risks

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