Trusteer Rapport

General Information

Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section.

Website:	Go to site
Description:	Trusteer Rapport is an endpoint protection solution designed to protect users from financial malware and phishing attacks. Using industry-leading technology, Trusteer Rapport is designed to defend against Man-in-the-Browser (MitB) attacks, remove malware from endpoint devices and protect customers by preventing them from entering phishing sites. This entry covers the Desktop Edition of this technology and not any mobile versions. Please note that the implementation of mobile technology applications that operate on Mobile Operating Systems must be reviewed and approved by the Mobile Technology and Endpoint Security Engineering Team: http://vaww.eie.va.gov/SysDesign/CS/MT/default.aspx The TRM decisions in this entry only apply to technologies and versions owned, operated, managed, patched, and version-controlled by VA. This includes technologies deployed as software installations on VMs within VA-controlled cloud environments (e.g. VA Enterprise Cloud (VAEC)). Cloud services provided by the VAEC, which are listed in the VAEC Service Catalog, and those controlled and managed by an external Cloud Service Provider (i.e. SaaS) are not in the purview of the TRM. For more information on the use of cloud services and cloud-based products within VA, including VA private clouds, please see the Enterprise Cloud Solutions Office (ECSO) Portal at: https://dvagov.sharepoint.com/sites/OITECSO
Technology/Standard Usage Requirements:	Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information:	This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at Section508@va.gov.
Decision:	View Decisions

Decision Source:	TRM Mgmt Group
Decision Process:	One-VA TRM v23.12
Decision Date:	12/22/2023 at 20:35:42 UTC
Aliases:	International Business Machines (IBM) Trusteer Rapport
Introduced By:	TRM Request
Vendor Name:	International Business Machines (IBM)

Vendor Release Information

The Vendor Release table provides the known releases for the TRM Technology, obtained from the vendor (or from the release source).

Version	Release Date	Vendor End of Life Date	Vendor Desupport Date
3.5.x (Win)
3.6.x (Mac)

Current Decision Matrix (12/20/2023)

Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.

The VA Decision Matrix displays the current and future VA IT position regarding different releases of a TRM entry. These decisions are based upon the best information available as of the most current date. The consumer of this information has the responsibility to consult the organizations responsible for the desktop, testing, and/or production environments to ensure that the target version of the technology will be supported. Any major.minor version that is not listed in the VA Decision Matrix is considered unapproved for use.

Legend:

White	Approved: The technology/standard has been approved for use.
Yellow	Approved w/Constraints: The technology/standard can be used within the specified constraints located below the decision matrix in the footnote[1] and on the General tab.
Gray	Unapproved: This technology or standard can be used only if a POA&M review is conducted and signed by the Authorizing Official Designated Representative (AODR) as designated by the Authorizing Official (AO) or designee and based upon a recommendation from the POA&M Compliance Enforcement, has been granted to the project team or organization that wishes to use the technology.
Orange	Divest: VA has decided to divest itself on the use of the technology/standard. As a result, all projects currently utilizing the technology/standard must plan to eliminate their use of the technology/standard. Additional information on when the entry is projected to become unapproved may be found on the Decision tab for the specific entry.
Black	Prohibited: The technology/standard is not (currently) permitted to be used under any circumstances.
Blue	Planning/Evaluation Constraint:The period of time this technology is currently being evaluated, reviewed, and tested in controlled environments. Use of this technology is strictly controlled and not available for use within the general population. If a customer would like to use this technology, please work with your local or Regional OI&T office and contact the appropriate evaluation office displayed in the notes below the decision matrix. The Local or Regional OI&T office should submit an inquiry to the TRM if they require further assistance or if the evaluating office is not listed in the notes below.

Release/Version Information:

VA decisions for specific versions may include a ‘.x’ wildcard, which denotes a decision that pertains to a range of multiple versions.

For example, a technology approved with a decision for 7.x would cover any version of 7.(Anything) - 7.(Anything). However, a 7.4.x decision would cover any version of 7.4.(Anything), but would not cover any version of 7.5.x or 7.6.x on the TRM.

VA decisions for specific versions may include ‘+’ symbols; which denotes that the decision for the version specified also includes versions greater than what is specified but is not to exceed or affect previous decimal places.

For example, a technology approved with a decision for 12.6.4+ would cover any version that is greater than 12.6.4, but would not exceed the .6 decimal ie: 12.6.401 is ok, 12.6.5 is ok, 12.6.9 is ok, however 12.7.0 or 13.0 is not.

<Past

CY2023

CY2024

CY2025

Future>

Release

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

3.5.x (Win)

Approved w/Constraints
[1, 5, 6, 7, 8, 9, 10]

Approved w/Constraints
[5, 6, 7, 9, 10, 11, 12, 13]

Approved w/Constraints
[5, 7, 9, 10, 11, 12, 13, 14]

3.6.x (Mac)

Approved w/Constraints
[1, 5, 6, 7, 8, 9, 10]

Approved w/Constraints
[5, 6, 7, 9, 10, 11, 12, 13]

Approved w/Constraints
[5, 7, 9, 10, 11, 12, 13, 14]

Decision Constraints


[1]	Users must Divest the use of Internet Explorer with this technology. Other approved internet browsers are available. See Category Tab for details. Users must ensure that Google Chrome, Microsoft Internet Explorer (IE), and Firefox are implemented with VA-approved baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’) Per the Application Security Assessment Review, users must abide by the following constraints: The administrator shall disable automatic update checking from the application. The ISSO shall educate and prohibit users from using the integrated cloud service capability until the VA Cloud Security Requirements have been met and the affected A&A package has been appropriately updated. OSS may be used if there is adequate maintenance and support. As a condition of certification, Sponsor/Software admin personnel shall maintain and monitor the distribution of IBM Security Trusteer Rapport v3.5.x software. The software shall be physically stored in Sponsor/Software admin software library for quality control. Per the Browser Extension Security Assessment Review, users must abide by the following constraints: IBM Security Rapport Browser Extension uses permissions that give the extension access to privileged fields of the Tab objects used by several APIs including chrome.tabs and chrome.windows. In many circumstances extensions will not need to declare the `tabs` permission to make use of these APIs. IBM Security Rapport also uses permissions that give the extension access to all hosts. It may be possible to avoid declaring any host permissions by using the activeTab permission. IBM Security Rapport also uses the webRequest, tabs, and tabCapture permissions. In many circumstances extensions will not need to declare the these permissions to make use of these APIs.

[2]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with VA Handbook 6500.

[3]	Users should check with their supervisor, Information Security Office (ISO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not approved and the user should take the proper steps to decline those installations.

[4]	Due to National Institute of Standards and Technology (NIST) identified security vulnerabilities, extra vigilance should be applied to ensure the versions remain properly patched to mitigate known and future vulnerabilities. The local ISO can provide assistance in reviewing the NIST vulnerabilities.

[5]	Use of this technology is limited to VA staff charged with ensuring the security of the VA network infrastructure. VA staff performing analysis with this technology need to work closely with system owners and agree on security scanning rules, such as the assets scanned, along the schedule and frequency of those scans.

[6]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request with the VA OIT Product Engineering team, please use their online form. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

[7]	Browser plug-ins and extensions may only be installed by VA IT Operations (ITOPS) and must be used with official VA browser installation packages that are managed by ITOPS. For installation, contact the National Service Desk [Mail Group: National Service Desk - Austin]. Browser extensions must be kept up to date with security patches and enhancements.

[8]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with VA Handbook 6500.

[9]	Users should check with their supervisor, Information System Security Officer (ISSO) or local OIT representative for permission to download and use this software. Downloaded software must always be scanned for viruses prior to installation to prevent adware or malware. Freeware may only be downloaded directly from the primary site that the creator of the software has advertised for public download and user or development community engagement. Users should note, any attempt by the installation process to install any additional, unrelated software is not approved and the user should take the proper steps to decline those installations.

[10]	Due to National Institute of Standards and Technology (NIST) identified security vulnerabilities, extra vigilance should be applied to ensure the versions remain properly patched to mitigate known and future vulnerabilities. The local ISSO (Information System Security Officer) can provide assistance in reviewing the NIST vulnerabilities.

[11]	Users must utilize approved internet browsers, as Microsoft Internet Explorer has reached End of Life status. See Category Tab for details. Users must ensure that Google Chrome, Microsoft Edge, and Firefox are implemented with VA-approved baselines. (refer to the ‘Category’ tab under ‘Runtime Dependencies’) Per the Application Security Assessment Review, users must abide by the following constraints: The administrator shall disable automatic update checking from the application. The ISSO shall educate and prohibit users from using the integrated cloud service capability until the VA Cloud Security Requirements have been met and the affected A&A package has been appropriately updated. OSS may be used if there is adequate maintenance and support. As a condition of certification, Sponsor/Software admin personnel shall maintain and monitor the distribution of IBM Security Trusteer Rapport v3.5.x software. The software shall be physically stored in Sponsor/Software admin software library for quality control. Per the Browser Extension Security Assessment Review, users must abide by the following constraints: IBM Security Rapport Browser Extension uses permissions that give the extension access to privileged fields of the Tab objects used by several APIs including chrome.tabs and chrome.windows. In many circumstances extensions will not need to declare the `tabs` permission to make use of these APIs. IBM Security Rapport also uses permissions that give the extension access to all hosts. It may be possible to avoid declaring any host permissions by using the activeTab permission. IBM Security Rapport also uses the webRequest, tabs, and tabCapture permissions. In many circumstances extensions will not need to declare the these permissions to make use of these APIs.

[12]	Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations. All instances of deployment using this technology should be reviewed by the local ISSO (Information System Security Officer) to ensure compliance with both VA Handbook 6500 and VA Directive 6500.

[13]	The Federal Information Processing standards (FIPS) 140-2 certification status of this technology was not able to be verified. This technology will require a 3rd party FIPS 140-2 or 140-3 certified solution for any data containing PHI/PII or VA sensitive information, where applicable. More information regarding the Cryptographic Module Validation Program (CMVP) can be found on the NIST website.

[14]	Due to potential information security risks for cloud-based technologies, users should coordinate closely with their facility ISSO for guidance and assistance on cloud products. If further guidance is needed contact the Enterprise Cloud Solution Office (ECSO), which is the body responsible for new software development in and migration of existing systems to the VA Enterprise Cloud (VAEC) and ensuring organizational information, Personally Identifiable Information (PII), Protected Health Information (PHI), and VA sensitive data are not compromised within the VAEC. For information about Software as a Service (SaaS) products or to submit a SaaS product request, visit the Product Marketplace. (Ref: VA Directive 6004, VA Directive 6517, VA Directive 6513 and VA Directive 6102).

Note:

At the time of writing, version 3.5.2209 for Windows is the most current version.
At the time of writing, version 3.6.1945 for MacOS is the most current version.

References

The following reference(s) are associated with this entry:
Type	Name	Source	Description
Vendor Provided*	System Requirements	Publicly Available	These are the system requirements of the technology.
Vendor Provided*	Trusteer Rapport Documentation		This website links to the support documentation site for this technology.
Vendor Provided*	Rapport User Guide		This website links to the user guide for version 2004 for this technology.
*NOTE: Vendor provided information is subject to the accuracy of the manufacturer.

Technology Components

Note: This list may not be complete. No component, listed or unlisted, may be used outside of the technology in which it is released. The usage decision for a component is found in the Decision and Decision Constraints.
Name	Description
Browser Extension	The browser extension provides the security features of Trusteer Rapport.
GatherLogs	The GatherLogs.exe tool automatically collects the Rapport log files required by IBM Trusteer Support.

VA Categories View the VA Categorization Framework

Domain Area	Category	Customer Guidance	Category Locked By ELT Date
Collaboration and Electronic Workplace Productivity Software	Accounting and Finance
Security Network Security	Antivirus and Anti-malware

Operating Systems Supported by the Technology

macOS - Approved w/Constraints
Windows Client - Approved w/Constraints
Windows Server - Approved w/Constraints

Technologies/Standards Relationships

Runtime Dependencies:

Microsoft Edge. - (required for some configurations)
Microsoft Internet Explorer (IE) - (required for some configurations)
Safari - (required for some configurations)

Comparable Technologies:

Companion Technologies/Supported Standards:

General Analysis

Adoption Benefits

This technology has a comprehensive set of documentation.
The use of this technology may help improve the security posture of the organization.

Adoption Risks

This technology may contain Browser Plug-ins and Extensions. Proper analysis must be conducted on this technology.
This technology is a scanning utility. Users must ensure scans comply with system owner guidance.
There are other approved solutions that provide similar functionality available on the TRM. The use of several similar solutions may increase organization requirements for support and maintenance.
There are known Common Vulnerabilities and Exposures (CVEs) and VA Cyber Security Operations Center (CSOC) vulnerabilities. Please see NVD - Search and Statistics (nist.gov) for more details.
The potential exists to store Personally Identifiable Information (PII), Protected Health Information (PHI) and/or VA Sensitive data and proper security standards must be followed in these cases.
Due to the rapid release schedule of this technology, the VA may be unable to update to the most recent patch and may require a deployment model requiring the use of specific versions.
Microsoft Internet Explorer, a dependency of this technology, is in End-of-Life status at the time of writing.
A vulnerability exists because IBM Security Trusteer Rapport v3.5.x provides automatic/user configurable checks for updates.
A vulnerability exists because IBM Security Trusteer Rapport v3.5.x utilizes commercial cloud computing services.
A vulnerability exists because IBM Security Trusteer Rapport v3.5.x uses Open-Source Software (OSS).
IBM Security Rapport also uses permissions that give the extension access to all hosts.
IBM Security Rapport also uses the webRequest, tabs, and tabCapture permissions. In many circumstances extensions will not need to declare the these permissions to make use of these APIs.
CRXcavator.io scan found a critical risk for webRequest permissions. This gives IBM Security Rapport Browser Extension access to the chrome.webRequest API.
CRXcavator.io scan found a critical risk for all_urls HTML tag permissions. This matches any URL that uses a permitted scheme for IBM Security Rapport Browser Extension.
CRXcavator.io scan found a high risk for tabs permissions. This gives IBM Security Rapport Browser Extension access to privileged fields of the Tab objects used by several APIs including chrome.tabs and chrome.windows. In many circumstances, the extension will not need to declare the "tabs" permission to make use of these APIs.
CRXcavator.io scan found a high risk for tabCapture permissions. This gives IBM Security Rapport Browser Extension access to the chrome.tab Capture API.
There is no indication based on available vendor documentation that this technology is Federal Information Processing Standard (FIPS) 140-2 compliant.
This technology is available as freeware. As such this technology may be without clearly defined support options which may result in suboptimal enterprise level support.

Architectural Benefits

This technology is portable as it runs on multiple TRM-approved operating systems.
This technology is compatible with virtual machines, therefore consistent with the enterprise Server Virtualize First Policy (VAIQ 7266972 08-27-2012).

Architectural Risks

This technology includes cloud-based functionality which has potential information security risks.

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