VA Streamlines Veteran Claims by Moving away from Decades-old System

By decommissioning an outdated paper method and moving to electronic folders in 2018, VA changed how claims applications, evidence, and correspondence were stored. Implementing this “eFolder” initiative improves the efficiency of collecting Veteran information, the ease of which that information is shared with relevant offices and administrations, and the speed at which VA can process a Veteran’s claim.

This new capability provides:

• Claims attachments compliance: Veterans’ claims can be processed quicker due to the changes in how VA employees’ access clinical documentation attached to claims.
• Claims processing and eligibility: Veterans’ claims can be processed more accurately due to enhanced system automation and reporting capabilities.
• Digital claims accessibly: eFolder Express is part of Caseflow - a suite of applications that provides VA employees access to modernized tools for managing the Veteran benefit appeals process. When complete, Caseflow will replace the legacy Veterans Appeals Control and Locator System (VACOLS), which was designed in the 1980s.