VetText Prevents 100K Missed Appointments

Early 2018, OIT collaborated with the VHA to complete the first nationwide deployment of the VEText, a text message appointment reminder system. Veterans, who provide VA a mobile number, have the ability to receive text message reminders about upcoming health care appointments. Over 18 million text message reminders have been sent to 3.2 million Veterans to date and VHA estimates VEText has prevented more than 100,000 missed appointments.