REFDOC Expedites Delivery of Veteran Patient Information to Community Care Providers

In close partnership with VHA’s Office of Community Care, OIT implemented a web-based tool in 2017 to simplify and expedite the process of delivering Veteran patient information to community care providers. OIT’s new capability is known as Referral Documentation (REFDOC) and the tool allows health care staff to quickly collect patient information and compile the data into a PDF file that can be easily and securely shared electronically with community care providers.

To-date, the successful deployment of REFDOC has improved care coordination, established more efficient data sharing processes, and created remarkable cost savings across the Department.